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Promise Wine

REFUND AND SHIPPING POLICY


Refund Policy

If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:

  1. Circle the item(s) you are returning on the order form included with your purchase.
  2. Please write the reason for the return at the bottom of the order receipt.
  3. If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.
  4. Pack and seal your return item along with the order receipt.

Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow one or two billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.

If you need to inquire about your order, please e-mail info@promisewine.com

Shipping & Delivery Policy

Promise Wines ships products sold via a third-party fulfillment partner, VinFillment, located in American Canyon, California. When the shipping method specifies a certain timeframe such as overnight or 2-day, it refers to the shipment time from VinFillment to your address. Orders placed Monday through Thursday are generally shipped the following Monday. Orders placed Friday through Sunday are generally shipped on the following Tuesday. This helps protect the integrity of the wine by avoiding weekends when the packages might be held at a location that is not temperature controlled.

We may hold your wine shipment without notice to avoid damage to wine from extreme weather. If you have a question about your shipment, please e-mail info@promisewine.com

All wine shipments require an in-person signature of a person 21 or older with proper identification. For this reason, we highly recommend shipping to a business address or an address where a person 21+ is present during business hours.

Most states require that wineries obtain a direct shipping license in order to ship wine within its boundaries. We do not hold a shipping license for every state in which it is legal to ship. We can currently ship wine to the following states:

AK, AZ, CA, CO, DC, FL, GA, IL, MA, MI, MO, MN, NV, NJ, NY, NC, OH, TX, VA, WA